Every law firm should have an updated Google My Business profile. Not only does this make it easier for clients to find your law firm’s contact information, but it can also improve your local SEO.

Unfortunately, many lawyers encounter problems with their Google My Business listing.

Sometimes, a glitch in the system makes it impossible to publish changes. Google also mistakenly marks some listings as “closed,” which means clients will think your law firm went out of business.

If you run into any of these problems, you should contact Google for help right away.

Google usually does not take calls to help businesses resolve their issues with Google products.

But, the company does make an exception when the issue involves a Google My Business listing.

Fortunately, Google has representatives standing by to answer questions on this topic.

How To Contact Google For Help

Lawyers can get in touch with a Google representative by calling 1-866-246-6453, or 1-866-2GOOGLE. After dialing this number, you will immediately be asked to enter your Google Adwords customer ID.

You will not be able to speak to anyone until this information has been provided. If you have a Google Adwords account, simply enter your customer ID number, and you will be connected to a representative who can fix the issue with your Google My Business profile.

What If I Don’t Have An Adwords Account?

If you don’t have an account, there’s no reason to hang up the phone. There are two ways to handle this situation.

First, you can spend a few moments creating an Adwords account for the sole purpose of getting in touch with a Google representative. Or, you can use the account number 4914866644 instead.

This account number is linked to an Adwords and Gmail account that we set up in order to make this process easier for our colleagues.

Entering this account number when prompted will give you direct access to a Google representative who will be able to fix whatever issue you are having with your Google My Business profile.

You can’t give Google a call when you are having trouble figuring out how to rank for certain keywords, or you don’t understand why a competitor is ranked higher than you are.

But, you can call Google when you’re having trouble with something related to your Google My Business page.

Every lawyer should take advantage of the opportunity to speak live to a Google representative instead of spending hours trying to resolve the issue on their own.